How does Jolloyard work?

Customers browse and book services from independent providers on the platform. Once a booking is confirmed and the service is completed, payment is released to the provider. Jolloyard handles the connection, booking management, and secure payment processing end-to-end.

Is payment secure?

Yes. All payments are processed through Paystack, a trusted and PCI-DSS compliant payment provider. Jolloyard does not store your full card or bank account details on our servers.

Can I request a refund?

Refunds may be issued depending on the cancellation policy and the outcome of a dispute review. If a Provider fails to deliver a confirmed service, report the problem in the app — you can do this from the moment the service was due to start, until 24 hours after it is marked complete. If you can't reach the app, email support@jolloyard.com within the same window and we will investigate.

How do I become a Provider on Jolloyard?

Register an account and complete our Provider verification process, which includes identity verification and any required documentation. Once approved, you can create your service listings and start accepting bookings.

What fees does Jolloyard charge?

A service fee is added to bookings at checkout and disclosed before payment confirmation. Providers also pay a commission on completed transactions. Fee details are available in your account dashboard.

How do I report a dispute?

Use "Report a problem" on the booking in the app — that's the fastest route and it holds the Provider's payout while we review. The window opens at the scheduled start time and closes 24 hours after the service is marked complete (slightly longer if that falls on a weekend, or if your payment hasn't settled yet). You can also email disputes@jolloyard.com with the subject 'Dispute — [Booking Reference]' and any supporting evidence. We aim to resolve disputes within 10 business days.

What is the minimum age to use Jolloyard?

You must be at least 18 years of age to create an account or use Jolloyard's services.

Which country does Jolloyard operate under?

Jolloyard operates under the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act (NDPA) 2023.