Information We Collect
Account Information
When you register on Jolloyard, we collect information you provide directly, including:
- ▸Full name and display name
- ▸Email address and phone number
- ▸Profile photo (optional)
- ▸Date of birth (to verify age eligibility)
- ▸Government-issued ID or business registration documents (for Providers)
Booking & Transaction Information
- ▸Services requested or offered
- ▸Booking dates, times, and locations
- ▸Pricing, fees, and payment amounts
- ▸Communications between users and providers on the platform
- ▸Reviews and ratings submitted
Communications
We collect messages you send through our in-platform messaging system, support requests, feedback, and survey responses.
Automatically Collected Information
When you visit or use Jolloyard, our servers and analytics tools automatically collect certain technical information.
Device & Technical Data
- ▸IP address and approximate geographic location
- ▸Browser type, version, and language settings
- ▸Device type, operating system, and unique device identifiers
- ▸Screen resolution and time zone
Usage & Behaviour Data
- ▸Pages visited, features used, and time spent on each page
- ▸Search queries entered on the platform
- ▸Clicks, scrolling behaviour, and navigation paths
- ▸Referring URLs and exit pages
Cookies & Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, maintain your session, and analyse platform performance. You may disable cookies in your browser settings; however, some features may not function correctly.
How We Use Your Information
Core Platform Operations
- ▸Create and manage your Jolloyard account
- ▸Facilitate bookings, payments, and transactions between users and service providers
- ▸Display your profile and listings to relevant users
- ▸Process and confirm reservations
Communication & Support
- ▸Send booking confirmations, reminders, and receipts
- ▸Respond to customer support inquiries
- ▸Send platform updates, policy changes, and security alerts
- ▸Deliver promotional offers and newsletters (you may opt out at any time)
Safety, Trust & Compliance
- ▸Verify identities and prevent fraudulent activity
- ▸Monitor for suspicious or prohibited behaviour
- ▸Investigate disputes between users and providers
- ▸Comply with applicable Nigerian law and regulatory obligations
Payment Processing
What Jolloyard Receives
- ▸Transaction reference numbers
- ▸Payment status (successful, failed, pending)
- ▸Transaction amount and currency
- ▸Partial payment method identifiers (e.g. last 4 digits of a card)
Flutterwave's Privacy Policy
For information on how Flutterwave handles your payment data, please review their Privacy Policy at flutterwave.com. Jolloyard is not responsible for Flutterwave's data practices.
Data Sharing
Jolloyard does not sell your personal data to third parties. We only share your information in the following circumstances:
Between Platform Users
When you make a booking, certain profile information (name, photo, ratings) is shared with the relevant service provider and vice versa, to facilitate the service.
Service Providers & Technology Partners
- ▸Flutterwave — payment processing
- ▸Cloud hosting and infrastructure providers
- ▸Email and SMS communication services
- ▸Analytics and performance monitoring tools
- ▸Customer support platforms
Legal & Regulatory Obligations
We may disclose your data when required by Nigerian law, court orders, or regulatory authorities, including the Nigeria Data Protection Commission (NDPC) or law enforcement agencies.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:
- ▸Account data — retained for the lifetime of your account, plus 90 days after deletion
- ▸Transaction records — retained for a minimum of 6 years (Nigerian financial regulations)
- ▸Communication logs — retained for 2 years to support dispute resolution
- ▸Analytics data — anonymised after 12 months and retained in aggregated form
- ▸Cookies & session data — persistent cookies retained for up to 12 months
Your Rights
Under the Nigeria Data Protection Act (NDPA) 2023, you have the following rights with respect to your personal data:
Access & Portability
You may request a copy of the personal data we hold about you and, where technically feasible, receive it in a portable format.
Correction
You may request that inaccurate or incomplete personal data be corrected or updated.
Deletion
You may request that we delete your personal data, unless we are required by law to retain it for regulatory or dispute purposes.
Withdraw Consent
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Security
We implement industry-standard technical and organisational measures to protect your data, including:
- ▸SSL/TLS encryption for all data transmitted between your device and our servers
- ▸Encrypted storage for sensitive personal data at rest
- ▸Role-based access controls limiting data access to authorised personnel only
- ▸Regular security audits and vulnerability assessments
- ▸Flutterwave's PCI-DSS compliant payment infrastructure
- ▸Multi-factor authentication options for user accounts