Nature of the Platform
Jolloyard is a technology platform and marketplace facilitator — not a service provider. We connect customers with independent service providers. The contractual relationship for any service is between the User and the Provider. Jolloyard is not responsible for the execution, quality, or outcome of any service.
User Eligibility
- You must be at least 18 years of age to create an account or use Jolloyard
- You must provide accurate and complete information during registration
- You are solely responsible for all activity that occurs under your account
Acceptable Use
Use of the platform is subject to our Acceptable Use Policy, which sets out prohibited activities, content standards, and the consequences of violations. Violations may result in immediate account suspension or termination.
Bookings & Payments
- A booking is confirmed only when the Provider accepts and payment is successfully processed
- All payments are processed by Paystack, our licensed payment service provider. Jolloyard does not store full card or bank credentials
- At the moment a customer pays, Paystack splits the transaction: the provider's share settles directly to their linked bank account through a Paystack subaccount, and the Jolloyard commission settles to the Jolloyard main account. Jolloyard does not hold customer funds on behalf of providers
- Providers link a bank account once during onboarding. From that point onward, every paid booking settles to that account automatically on Paystack's standard settlement schedule — there is no separate withdrawal step
- Providers may update the linked bank account at any time from within the app. Updates apply to future bookings only and do not affect funds already settled
Cancellations & Refunds
Cancellation rights, refund tiers, and dispute resolution are governed by our Refunds Policy. In summary: customers receive a graduated refund depending on how far in advance they cancel, providers who do not respond to a request within 48 hours trigger an automatic full refund, and disputes raised through the app are reviewed by our support team.
Platform Fees & Commission
- Jolloyard charges a 5% commission on each completed booking, deducted from the provider's earnings
- Customers pay only the provider's advertised hourly rate — no additional platform fees are charged to customers
- The commission percentage is displayed to providers when setting their price and on each booking
- Jolloyard reserves the right to adjust commission rates with at least 14 days' notice to providers
Provider Verification & Responsibilities
- All service providers must submit a valid identity document (NIN or International Passport) and a profile photo during registration
- Applications are reviewed and verified by the Jolloyard team before providers can offer services on the platform
- All listing information must be accurate, current, and not misleading
- Providers must fulfil confirmed bookings promptly and professionally
- Providers must comply with all applicable Nigerian laws and regulations
- Providers must not solicit users to transact outside the Jolloyard platform
- Jolloyard may reject or revoke provider access at any time if verification documents are found to be fraudulent or if the provider violates these terms
Disputes
Either the customer or the provider may raise a dispute through the app if there is a problem with a booking. The other party will be notified and given the opportunity to respond. Jolloyard's support team acts as a neutral facilitator, reviewing both sides before making a decision. Disputes must be raised within 7 days of the scheduled service. Jolloyard aims to resolve disputes within 10 business days. Outcomes may include a full refund, partial refund, or no refund, depending on the evidence provided. For urgent issues, contact support@jolloyard.com.
Limitation of Liability
To the fullest extent permitted by Nigerian law, Jolloyard shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability shall not exceed the fees paid by you in the three months preceding the claim.
Account Suspension
- Jolloyard may suspend or terminate accounts that violate these Terms or the Acceptable Use Policy
- Grounds include fraud, false information, harassment, repeated disputes, or off-platform solicitation
- Suspended providers will not be able to receive new bookings, and any pending Paystack settlements may be paused, pending resolution
- You may request account deletion at any time by contacting us
Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act (NDPA) 2023 and the Federal Competition and Consumer Protection Act (FCCPA) 2018. Any disputes shall be subject to the exclusive jurisdiction of Nigerian courts.
Contact Us
Questions about these Terms? Reach us at support@jolloyard.com.